Sun International welcomes the newly appointed General Manager of the Cascades Paul Kelleyon August 31, 2010
Newly appointed General Manager of the Cascades, Paul Kelley (41), is delighted to be associated with Sun International at its flagship resort, Sun City. This elegant hotel takes full advantage of exceptional views of the fairways of the Gary Player Country Club and its Patrick Watson designed gardens.
As General Manager he is responsible for the management of the Cascades Hotel, the Sun City Entertainment Centre, Golf Operations and the Valley of the Waves. Kelley joins Sun International after a two year stint with the Richland Property Group as Hotel Development Director.
Kelley is a born hotelier with over 20 years experience in the hotel industry. He knew which career path he wanted to follow from an early age and pursued his dream by studying hotel management at John Orr Tech for the latter part of his high school years and completed his three years service training with the Southern Sun Hotel Group. His love of the industry grew from there.
Kelley has extensive experience in the development and opening of Hotels namely: 5 Star, Treudelberg Golf and Country Club, Germany; Holiday Inn Garden Courts in Zambia, Kimberly and Johannesburg; various City Lodge Hotels; the Courtyard Suites Hotel in Port Elizabeth; Holiday Inn Sandton; Crown Plaza hotel in Pretoria; and was the key player to succeed in getting the Ritz Carlton License for South Africa but the hotel was never developed.
His achievements are numerous; he was named General Manager of the year in 2004 whilst with the City Lodge Group and he was appointed Chairman of the Eastern Cape Tourism board in 2000; he was awarded the marketing and sales award for City Lodge in 2001; and achieved the restaurant of the year award for fine dining in 1999.
He has travelled extensively, has lived and worked in hotels in Germany, Cape Town, Kimberly, Port Elizabeth and Zambia. He has an astute understanding of hotel and F&B management and has a MBA business administration degree from Wits Business School.
Kelley is an advocate of providing excellent customer service and will achieve this by motivating his team. He starts off his day by walking around the hotel greeting the hotel staff and connecting with them. His belief “If you can’t look after your staff, you can’t look after your guests” dictates his working ethos.
“The guest experience is key-getting to know your hotel guests and their preferences make all the difference in delivering a quality service. It’s the attention to detail that guest’s notice,” says Kelley.
His larger than life personality, enthusiasm, passion and his moto “FEAR is temporary but regret is forever. So take on the big challenges” will stand him in good stead at Sun City.